Shipping policy
Digital Delivery Policy
Last updated: September 8, 2026
1. Digital Services Only
Corento provides digital services and electronically delivered project files only.
No physical products are shipped, and no shipping fees apply.
2. Delivery Method
Completed project files are delivered electronically, typically through a download link sent to the email address associated with the customer’s order or through another digital delivery method communicated to the customer.
Customers should use the same email address when submitting the project details form and completing checkout.
Delivery is considered complete when the completed project files or applicable download link have been made available and sent using the contact information associated with the order.
3. Estimated Delivery Time
The estimated delivery time is displayed on each service page before the customer places an order.
Delivery times vary depending on the selected service. Customers should review the estimated delivery time shown on the applicable service page before completing their purchase.
The delivery period begins only after:
- Payment has been successfully confirmed;
- All required project information has been submitted; and
- All necessary files, links, instructions, and access permissions have been received and are accessible.
Business days are Monday through Friday, excluding official public holidays in the United Arab Emirates.
4. Customer Responsibilities
Customers are responsible for:
- Providing a correct and accessible email address;
- Submitting complete and accurate project instructions;
- Ensuring that uploaded files and shared links can be accessed and downloaded;
- Responding promptly if Corento requests additional information or clarification; and
- Checking spam or junk folders for project-related emails.
5. Delays Caused by Missing Information
If required information, files, access permissions, clarification, approval, or customer responses are missing, work may be paused.
Time spent waiting for the customer is not included in the estimated delivery period.
The estimated delivery date may be adjusted if the customer provides required materials late, changes the project scope, requests additional work, or delays feedback or approval.
6. Late Delivery
If delivery is delayed for reasons within Corento’s control, the customer may be eligible for a discount coupon for a future order in accordance with our Refund and Cancellation Policy.
Delays caused by incomplete instructions, inaccessible files, missing information, additional customer requests, revisions, delayed approvals or responses, payment verification, third-party service interruptions, or events outside Corento’s reasonable control are excluded.
7. Downloading and Storing Files
Customers are responsible for downloading their completed files and keeping a secure backup after delivery.
Corento does not guarantee that project files or download links will remain stored or available indefinitely after successful delivery.
8. Access Problems
If a download link does not work or the customer cannot access the delivered files, the customer should contact Corento through the Contact page.
After verifying the order, Corento will take reasonable steps to restore access or resend the applicable files.
9. Contact
For delivery questions or assistance accessing completed project files, please contact us through the Contact page on the Corento website.
Please include the order number and the email address used during checkout so we can locate the order.