Refund policy

Refund and Cancellation Policy

Last updated: September 2, 2026

Corento provides customized digital services. Each order is created according to the information, files, preferences, and selected package provided by the customer. No physical products are shipped.

1. Cancellation Before Work Begins

Customers may request a full refund if:

  • The cancellation request is submitted within two hours of payment; and

  • Work on the project has not yet started.

Work is considered started when the order status changes to “In Progress,” or when Corento confirms that work has begun.

2. Cancellation After Work Begins

Once work has started, cancellations or refunds are not normally available solely because the customer has changed their mind.

This is because time and resources are reserved specifically for each customized project.

Any refund approved after work has started will be assessed according to the amount of work already completed and the specific circumstances of the order.

3. Service Problems

If the delivered service materially differs from the package description or the agreed project requirements, the customer must contact Corento within seven calendar days of delivery.

Corento will first attempt to correct the issue through the revisions included in the purchased package.

If Corento is unable to provide the purchased service or correct a material problem, the customer may be eligible for an appropriate partial or full refund, subject to applicable law.

Requests based on preferences that were not included in the original instructions, package, or agreed project scope are not considered service defects and may require an additional fee.

4. Delivery Time

The project delivery period begins only after:

  • Payment has been successfully completed;

  • The customer has submitted the complete project form; and

  • All required files, information, and instructions have been received.

The delivery timer is paused whenever Corento is waiting for information, files, clarification, approval, or feedback from the customer.

Business days are Monday through Friday, excluding official public holidays in the United Arab Emirates.

5. Delay Compensation

If Corento delivers a completed project later than the confirmed delivery date for reasons within Corento’s control, the customer will receive a discount coupon for a future order:

  • One business day late: 5% discount

  • Two business days late: 10% discount

  • Three or more business days late: 15% discount

Only the highest applicable discount will be issued. The percentages are not cumulative.

Delay coupons:

  • Apply to one future order;

  • Are valid for 90 days from the issue date;

  • Are non-transferable;

  • Cannot be exchanged for cash; and

  • Cannot be combined with another discount or promotional code.

Delay compensation does not apply when the delay is caused by:

  • Missing, incomplete, or incorrect customer information;

  • Late customer responses, approvals, or file submissions;

  • Changes to the original project scope;

  • Additional revision requests;

  • Payment verification or payment disputes;

  • Third-party service interruptions; or

  • Events outside Corento’s reasonable control.

This delay compensation program does not limit any mandatory consumer rights available under applicable law.

6. Refund Processing

Once a refund request has been approved, Corento will issue the refund to the original payment method within 10 business days.

After the refund has been issued, additional processing time may be required before the amount appears in the customer’s account. This additional time is determined by the customer’s bank or payment provider and is outside Corento’s control.

The customer will be notified when the refund has been processed.

7. Customer Responsibility

Customers are responsible for reviewing the package description, selected options, submitted information, and uploaded files before payment.

Corento is not responsible for delays or errors caused by incorrect, incomplete, inaccessible, or low-quality files supplied by the customer.

8. Contact

To request a cancellation, refund, correction, or delay coupon, please contact Corento through the Contact page and include the order number and email address used during checkout.

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded under applicable law.